Modified on: Wed, 26 May 2021
To learn about the cancellation policy of your booking, you can find those details at the bottom of your Confirmation Page that was sent to you once you completed your booking.
If your booking is non-refundable or the refund-by-date has passed, you will not be able to cancel and get a refund. These bookings are under a non-refundable and non-amendable contract with our travel partners. To issue you a refund, we need to start a negotiation process with all the parties involved.
This negotiation is still necessary even with the hotel's approval, as our travel partners have different cancellation policies. While we do our best to negotiate, some travel partners may reject our cancellation request and charge MobyTrip for your booking. In such cases, MobyTrip is unable to grant a refund.
For this reason, we do not recommend booking non-refundable rates if it's possible that your plans may change.
If your cancellation request is related to COVID-19 concerns, please refer to our response page here.